BT Redcare Fire Alarm Signalling Service to be Withdrawn – What Businesses Need to Know

BT has officially announced the withdrawal of its Redcare fire alarm signalling service, with the switch-off date set for 1st August 2025. This move has major implications for fire alarm systems across the UK — especially in workplaces, commercial properties, and residential developments that rely on Redcare fire alarm signals to communicate with an Alarm Receiving Centre (ARC).

What Is BT Redcare?

BT Redcare is a fire and security alarm signalling service used to send alerts from a building’s fire alarm system directly to an ARC. This ensures that if a fire breaks out, emergency services are notified immediately — even if no one is on site.

With BT Redcare being permanently discontinued, any business, landlord, or property owner using this service will need to act swiftly to stay compliant with fire safety standards.

Who Will Be Affected?

The withdrawal of Redcare fire alarm signalling affects:

• Offices and commercial premises

• Industrial buildings

• Residential complexes

• Public sector organisations

• Any property across the UK relying on Redcare for monitored fire alarm communication

If your premises use a fire alarm system that connects to an ARC via Redcare, this change applies to you.

Why Is This Important for Workplace Compliance?

When Redcare fire alarm signals stop transmitting after 1st August 2025, your fire alarm system could:

• Fail to alert monitoring centres in case of a fire

• Void your business insurance due to lack of monitoring

• Put your organisation in breach of fire safety compliance laws (BS 5839)

• Expose your staff, tenants, or customers to increased risk

• Lead to non-compliance with workplace safety regulations

What Should You Do Now?

To ensure your business remains compliant and protected, here are the essential steps:

1. Audit Your Fire Alarm Systems

   Confirm whether your system currently relies on BT Redcare for alarm signalling.

2. Speak to a Certified Fire Safety Provider

   A professional installer can recommend a compliant, reliable replacement for your alarm signalling.

3. Upgrade to an Approved Alternative

   Options like CSL DualCom Pro or AddSecure DP3 are secure, dual-path solutions that meet industry standards for fire alarm monitoring.

4. Notify Your Insurance Provider

   Ensure your insurer is aware of the switch and confirm that your new system will maintain your policy’s requirements.

5. Act Early to Avoid Disruption

   As the 2025 deadline approaches, demand for engineers and systems will rise. Acting early helps prevent delays and potential downtime.

Maintaining Fire Safety Compliance

For UK businesses, staying on top of fire safety compliance is not optional — it’s a legal and ethical responsibility. With BT Redcare fire alarm signalling being phased out, now is the time to review your systems, avoid risk, and ensure you’re fully complying with fire safety standards.

This industry development is a crucial reminder to review your fire alarms and associated systems. Whether you’re managing a large office, small business, or residential property, upgrading from BT Redcare now will keep you protected, insured, and compliant.